Last updated: 31/10/2022

Our contact details

Privacy Officer: Nicole Harris
Phone Number: 07989265522

The type of personal information we collect

We currently collect and process the following information:

  • Name
  • Address
  • Telephone number
  • Email address
  • Payment information

How we get the personal information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

  • To respond to your inquiry when you contact us
  • To establish and maintain responsible commercial relations with customers and provide ongoing services
  • To advise you about new products and services that may be of interest to you (provided that you can choose not to receive invitations or direct mail from us by indicating your preference as outlined below under Contact Us
  • Email newsletters
  • Statistical analysis

Unless required or permitted by law, we shall not use or disclose your personal information for a new purpose not identified here.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

  • We have a legitimate interest (we need it to perform our services)
  • Your consent

You may withdraw or modify your consent at any time by contacting us via the contact details above. 

Disclosure to third parties

Puppy Tales does not transfer personal information to third parties or service providers.

How we store your personal information 

Puppy Tales limits the use of personal information to the purposes identified in this Policy and for which the individual has provided consent.  We retain personal information for only as long as it is necessary to fulfil the stated purposes, except with the consent of the individual or as required by law. 

Personal information provided to us by users is primarily stored on servers in the United Kingdom.

Puppy Tales will erase personal information that is no longer needed. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via the contact details above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: